In this day and age of Internet boards and surveys, more car businesses are concerned with customer satisfaction than ever before. Sales people who have high satisfaction ratings could be in for higher bonuses and other incentives. Dealerships can even earn special rankings with the manufacturer.
Talk to Friends, Family, and Co-workers
When on the search for car dealers to purchase from, start by talking to friends and family. They are going to be the ones to give the most honest opinion of their latest car buying experience. They will want to steer their loved ones to someone who isn’t going to try to scam them out of their money or intentionally sell them a bad car.
When talking to friends and family, ask detailed questions to understand whether or not it was actually a dealership’s fault if something went wrong. Sometimes the person will blame the dealer rather than themselves in the event of a bad deal. It is important to know all the details before making a decision.
Shop Away From Home and Online For Best Price
It doesn’t hurt to take the shopping online, at least to get an idea of what is available. Car buyers that go into a dealership with the information in hand may find that less time is spent negotiating, and the overall experience is much better. While online, take the time to cruise some of the seller reviews to see how other people’s buying experience went.
It is important to shop around when looking for a car. Dealerships can vary on price by hundreds if not thousands of dollars. Some showrooms have a greater variety and may be able to get the customer a vehicle in a different color or even lower mileage.
While it is tempting to stick close to home to find a vehicle, it might be a good idea to broaden the search further from home. Starting further out will give the buyer a better idea of what some sellers are asking for the same car.
Car dealers that are located closer to home have a tendency to see these customers as neighbors. Even if the car on their lot is a higher price, they may be willing to meet a competitor’s price for their local client. On occasion, they may even beat the price in order to keep the sale within the neighborhood.
With the changes in how people spend their money and how they insist on being treated, fewer bad apples makes the whole car buying experience that much sweeter.